FAQs

How to shop?

To place an order with us, follow these steps:

Choose your product, add to cart and adjust the quantity in your cart.
Review your order details.
Proceed to confirm your cart.
Provide shipping and billing information.
Select your payment option and complete the transaction.
You will receive an on-screen payment confirmation.
Shortly after, we will email you the order confirmation.

You may contact our customer support team if you need assistance. We are happy to help!

Showroom

We regret to inform that currently we don’t have a physical retail store, but feel free to connect with us for more information. You can also visit our warehouse by appointment, and we’ll bring the item out for your viewing (subject to availability). To enhance your shopping experience, we also offer return and refund up to 30 days. For further details, please click here to review to the policy.

Delivery

Currently we ship to West Malaysia only.

Delivery normally takes between 7 – 14 business days for all in-stock products and 1 – 2 months for pre-order products.

You will be notified on the delivery status. If you are unable to receive delivery of your items, please reach out to our team before a delivery is attempted.

The delivery fee is calculated based on the shipping address. The fee will be automatically calculated in Checkout and displayed as a line item in your costs. However, for order above RM2,000 in Klang Valley, you get to enjoy a free delivery fee.

Yes. Pick up service available every Tuesday and Friday, 2pm – 4.30pm at Taman Klang Utama, 42100 Klang Selangor (full address will be shared upon purchase confirmation). You will be notify via Whatsapp when your item is ready to pick up.

Payment

You can pay with Visa and Mastercard credit and debit cards, and FPX, and e-wallets (GrabPay, Touch ‘n Go, Boost, ShopeePay).

Yes we do! Check out using GrayPay where you can enjoy 0% instalment plan up to 4 months.

Promo Code

You can apply the promo code on both the shopping cart and checkout pages. However, please note that the promo code is applicable only to:

Items that are not on sale.
It cannot be combined with any other ongoing promotions or discounts.
Each user is limited to using the promo code once.
Please ensure that the promo code is still valid before applying.

If you’re still experiencing the issues, feel free to contact our customer support team for assistance. We are happy to help!

Assembly

All purchase includes complimentary assembly service at no additional cost. However, this service is only available for truck delivery option and does not include electrical, plumbing and all other drilling works.

Returns and Refund

If you receive a wrong or defective item, you should refuse to accept such items upon delivery and return the items to the delivery person and reach out to our team immediately to provide them with details of the error or defect in your order. We may request photos or video evidence of the damage or defect to assess the situation accurately. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective item. Our customer support team will guide you through the appropriate resolution process.

We accept returns for eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as mattress, lamps, lighting, mirrors and other decorative items may not be eligible for return unless they are defective or damaged. Click here to view the complete returns and refund policy

Once we receive the returned item, our team will inspect to ensure it meets the eligibility criteria. If the item is eligible for a refund, we will process the refund based on the original payment method within 5 -7 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account. Click here to view the complete returns and refund policy